Frequently Ask Questions

E-mail Questions

1. How do I retrieve/read my email?
2. When sending email using your SMTP server I am getting "553 sorry, that domain isn't in my list of allowed rcpthosts"
3. How do I setup SMTP (outgoing e-mail server) authentication?
4. Although I can receive email, I am not able to send it using your SMTP servers
5. How do the old e-mail messages get deleted from a server?
6. Can I read my email using a web browser ?
7. How do I setup email forwarding ?
8. How do I setup an autoresponder ?
9. How do I filter e-mail identified as *****SPAM*****?
10. How do I disable e-mail spam filtering?

How do I retrieve/read my email?

To send/receive email messages you'll need a mail client.
There are several mail clients available.
Most popular are Outlook Express, Netscape Communicator mail client and Eudora.
If you choose to use other e-mail client than mentioned above the procedure
of configuring it remains similar.

To configure your mail client you will need the following three items:

1. POP hostname or POP server. On our servers, it will be mail.yourdomain.com
2. POP username; if you want to receive email from POP account webmaster then your POP username is webmaster%yourdomain.com
3. Password

Those three items will be provided to you via email upon signing up with our services.

Example:
In this example we'll walk through on how to configure 3 most popular mail clients to receive/send email for webmaster@yourdomain.com.
Follow this example substituting your settings where appropriate.

In your setup email you shall find a section called "E-mail Settings" which looks like

E-mail Settings:
  Outgoing (SMTP) Mail Server: mail.yourdomain.com
  Incoming (POP3) Mail Server: mail.yourdomain.com
  1. E-mail address: webmaster@yourdomain.com
    POP3 Username: webmaster%yourdomain.com 
    POP3 Password: somepass

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When sending email using your SMTP server I am getting "553 sorry, that domain isn't in my list of allowed rcpthosts"

Either recipient's email address or the return email address has to reside on our servers, otherwise it will be rejected. You must also have SMTP authentication setup or you will receive the error above.

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How do I setup SMTP (outgoing e-mail server) authentication?

In order to send email using our SMTP (outgoing e-mail server)
you must have SMTP authentication setup. To do this, please follow
the steps which correspond to your e-mail client.

Outlook Express:

1. go to Tools
2. select 'Accounts'
3. click on 'Mail' tab
4. double click on the corresponding email account
5. click on 'Servers' tab
6. on the bottom, under 'Outgoing Mail Server', check off 'My server requires authentication' checkbox.

Microsoft Outlook:

1. go to Tools
2. select 'E-mail Accounts' and then click 'Next'
3. select corresponding e-mail account and click on 'Change'
4. click on 'More Settings'
5. select 'Outgoing Server' tab
6. check off 'My outgoing server (SMTP) requires authentication' checkbox.
7. select 'Use same settings as my incoming mail server' radio button, if not already selected
8. click on 'Okay', then 'Next', followed by 'Finish'

Netscape 7.1:

1. go to Edit
2. go to Mail & Newsgroups Account Settings
3. in the menu on the right, go to Outgoing Server (SMTP)
4. check off 'Use name and password' checkbox and enter your POP account's username into User Name field

Eudora 6.x:

1. From the 'Tools' menu, choose 'Options', then 'Sending Mail'
2. check off 'Allow Authentication'
3. Click 'OK'

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Although I can receive email, I am not able to send it using your SMTP servers

There are some ISPs that block SMTP access to the outside SMTP servers in the attempt to prevent e-mail spamming. First, if you have any kind of security firewall, disable it and try again. If this doesn't help, to bypass the restriction mentioned above, try setting the SMTP port to 2525 instead of the default 25. If you are still unable to connect to our SMTP, contact your ISP and see if they, in fact, do block SMTP traffic, and if so, you might have to use their SMTP servers to send email.

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How do the old e-mail messages get deleted from a server?

You have full control over when your e-mail messages get deleted from a server. All popular email clients have the capability to control it. Please make sure your email client is set to delete them once they are download from a server. This will keep your POP account clean from old email messages.

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Can I read my email using a web browser ?

At the present time we do not provide a web based email client. You can simply use programs like Outlook Express, Netscape Email, Eudora.

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How do I setup email forwarding ?

Follow the steps below :
1. Go to your control-panel which is located at yourdomain.com/control-panel/
2. Go to E-mail Manager/Forwarding
3. From the drop-down menu choose the domain for which you'd like to setup forwarding
3. Click on New Forwarding
4. In the E-mail: field enter the email ( only first part before the @ sign ) from which to forward and
in the Forward To: field enter the destination email address. Click Add Forwarding Account

Potential Pitfalls
If you receive error which says following :
something@yourdomain.com is in use by a POP account,
then you should go to E-mail Manager/Pop and remove that popaccount,
then add your forwarding again.

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How do I setup an autoresponder ?

Go to your control-panel/Email-Manager/Autoresponders
Fill out the autoresponder setup form
Here are the descriptions of each field:
Autoresponder: part before @ sign in the autoresponder email address
Subject: subject of the autoreply which will be sent by the autoresponder
Reply-to: specify this if you want the return address differ from the autoresponder's
Forward to: use this to forward email message which was sent to the autoresponder either to the
local pop-account or to the remote email address.
Message : the message that autoresponder will send

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How do I filter e-mail identified as *****SPAM*****?

Our e-mail system is capable of identifying spam e-mail and tagging it as such. Unfortunately, because identifying spam is not an easy task, there might be a very few cases where a legitimate email is identified as spam. This is why instead of deleting all spam email, we make it possible for you to move it to a separate folder, Spam, for later use, should you have a missing email which should've arrived but didn't. To filter such email requires e-mail filtering support in your e-mail client, such as Outlook Express. Refer to the follow step-by-step instructions to setup a filter to move all spam tagged with *****SPAM***** into Spam folder:

Microsoft Outlook Express:

1. select an identity (only if you are using identities)
2. right click on Local Folders
3. select New Folder
4. enter Spam into folder name field, click OK
5. Go to Tools drop-down menu, select Message Rules, select mail
6. Click on New
7. Under "Select The Conditions for your rule:" check "Where the Subject line contains specific words"
8. Under "Select the Acton for your rule:" check "Move it to the specified folder"
9. Under Rule Description", click on "contains specific words"
10. Enter *****SPAM***** into the field next to unmarked Add button and click on Add, finally click on OK
11. Under Rule Description", click on "specified"
12. Select Spam folder from the list and click on OK
13. Under "Name of the rule:" type "move to spam" and click on OK to add the filter rule
14. finally click on OK to go back to main screen

Microsoft Outlook:

1. Go to 'Tools', 'Rules Wizard'
2. Select your email account under 'Apply changes to this folder', if it isn't already selected
3. click on 'New'
4. Select 'Move messages based on content' from the list of templates
5. Click 'Next'
6. Uncheck 'with specified words in the subject or body'
7. Check 'with specific words in the subject'
8. Under 'Rule description', click on 'specific words'
9. enter *****SPAM***** and click on 'Add', then 'OK'
10. Click on 'Next'
11. Under 'Rule description', click on 'specified' folder
12. Choose 'Deleted Items' and click on 'OK'
13. Click on 'Next'
14. Click on 'Next'
15. For 'name for this rule', enter 'Spam Filter1' without quotes
16. Click 'Finish'
17. Click 'OK'

Microsoft Office Outlook 2010

1. go to File tab
2. go to Manage Rules & Alerts
3. click on New Rule...
4. under "Start from a blank rule" of "Step 1: Select a template", select "Apply rule on messages I receive" and click Next button
5. under "Step 1: Select condition(s), select checkbox "with specific words in the subject" and "through the specified account"
6. under "Step 2: Edit the rule description", click on "specified" in "through the specified account", select corresponding email account and click OK button.
7. under "Step 2: Edit the rule description", click on "specific words", in "and with specific words in the subject" enter *****SPAM****** into "words or phrases to search for" field, click Add button, click OK button.
8. click Next button
9. under "Step 1: Select action(s)", select checkbox "move it to the specified folder"
10. under "Step 2: Edit the rule description", click on specified in "move it to the specified folder"
11. Select Junk E-mail folder for the corresponding email account and click OK button
12. click Next button
13. click Next button
14. enter "email@domain spam hook" without double quotes, where email@domain is the email address of corresponding email account, into "Step 1: Specify a name for this rule" field. This will identify the name of this filter hook
15. click Finish button
13. click OK button to exit Rules and Alerts.

Windows Live Mail

1. go to Tools, Message Rules, Mail
2. click on New button
3. under "Select one or more conditions" select checkbox next to "Where the Subject line contains specific words" and "Where the Message is from the specified account" (note: you might have to scroll thru the choices to locate this)
4. under "Select one or more actions:" select checkbox next to "Move it to specified folder"
5. click on "contains specific words" under "To edit this description, click the underlined words"
6. enter *****SPAM***** into "specific words or a phrase" field, click Add button, click OK button
7. under "To edit this description, click on the underlined words" click on "specified" in "Where the message is from the specified account"
8. select corresponding email account from the Account drop-down menu and click OK button
9. under "To edit this description, click on the underlined words" click on "specified" in "Move it to the specified folder"
10. select "Junk e-mail" folder for the corresponding email account and click OK
11. enter "email@domain spam hook" without double quotes, where email@domain is the email address of corresponding email account, into "Enter a name for" field. This will identify the name of this filter hook
12. click Save rule button
13. click OK button to exit Rules window

Mozila Thunderbird:

1. Go to Tools -> Message Filters
2. select email account the filter is for under "Filters For"
3. click on New (to add a filter)
4. enter "move spam" (without quotes) for "Filter name"
5. enter *****SPAM***** into the text field next to Subject contains
drop down menu boxes
6. under "Perform these actions:" select Trash folder for the
corresponding email account from the drop-down menu box next to
"Move Messages To" drop-down menu box.
7. click OK
8. select the Inbox (unless selected) next to "Run Selected Filters on"
9. click Run Now
10. X out (close) the Message Filters window

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How do I disable e-mail spam filtering?

You can disable e-mail spam filtering from the control-panel using E-Mail Manager.

1. click on E-mail Manager
2. click on POP accounts
3. click on Modify next to POP account you wish to disable spam filtering for
4. uncheck anti-spam filtering check box
5. click on Modify

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